Now, in a fresh turn of events, the retail giant has confirmed that it keeps transcripts and voice recordings indefinitely, and only removes them if they’re manually deleted by users. Then in May, the retail behemoth came under further scrutiny for its data collection practices after CNET reported that Alexa assistant not only keeps your voice recordings, but also keeps a record of your voice transcriptions for improving its AI algorithms, with no option to delete them. “The inability to delete a transcript of an audio recording renders the option to delete the recording largely inconsequential and puts users’ privacy at risk,” said Coons in his letter. In addition, the company said it had an “ongoing effort to ensure those transcripts do not remain in any of Alexa’s other storage systems.”
